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Return Policy




Delivery

We can’t wait for you to try our pieces! All deliveries within Hong Kong are free.
Log-in and check your account/order page for your tracking number (we’ll also send you an e-mail) 
Expect your Simple box in 2-3 business days after your order is processed. 

Returns
Once you receive your package, you will have 7 days to initiate both returns + exchanges. 
We’re just starting out, and our #1 investment priority is our products. So unfortunately, you’ll have to cover your own shipping cost. 
Please pay the carrier directly, otherwise we’ll deduct this from your refund.

Simply follow the steps below: 
1.     Tell us what you want to return by ticking the boxes on the enclosed packing list 
2.     Ship out your item(s) through any carrier to the address below & include the packing list!
3.     Once we get your package, we will initiate your refund w/in 1 working day (the fastest in the city!)

*We know we shouldn’t have to tell you this, but help us make sure your return product is in the original condition 
(don’t wash, don’t take off any tags, don’t mistreat our pieces please)

Return address: The Beam Co., 9/F, 40-44 Bonham Strand, Sheung Wan, Hong Kong 
If you’re still unsure, just chat (via www.simplepieces.com) or drop us an e-mail (helpful@thebeamco.com) and we’ll get you sorted. 

Free (1st) Exchanges
No special process for exchanges—just follow the same steps as returns & place your new order 

We want you to find your best fit—hooray for free first exchanges! Let us know through chat (via www.simplepieces.com) or 
e-mail (helpful@thebeamco.com) & we’ll send you 30 HKD in store credit to cover your shipping. 

Only applicable if you want to exchange the same product for a different size.

Taobao customers: 
if you bought from our Taobao store, please ship your item back to our HK address and contact our customer service team on Taobao. 
They’ll issue you 30 HKD Taobao store credit to cover your shipping. 


Refund
Once we receive your package and your package meets our return conditions, we'll initiate your refund w/in 1 business day (the fastest in the city!)
We'll send you a confirmation e-mail once we initiate your refund.